Introduction
Welcome to Uswah Grocery ("we", "us", or "our"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our mobile app and website, or otherwise interact with our services. Please read this policy carefully. By using our app or services you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information to provide better services to you. The types of information we collect include:
- Account Information: Name, email address, phone number, delivery address, and password when you register.
- Order & Payment Information: Items ordered, order history, billing address. We do not store full payment card details on our servers — payment processing is done through third-party payment processors.
- Device & Usage Data: Device type, operating system, app version, unique device identifiers, IP address, and information about how you use the app (pages visited, clicks, search queries).
- Location Data: With your permission we may collect precise or approximate location data to fulfill orders and show nearby stores.
- Communications: Messages, support requests, and other communications between you and our support team.
How We Use Your Information
We use the collected information for purposes such as:
- Processing and fulfilling orders, including delivery and invoicing.
- Communicating with you about your account, orders, and updates.
- Improving, personalizing, and troubleshooting our app and services.
- Detecting fraud, enforcing our Terms, and protecting the rights and safety of users.
- Sending marketing communications (only with your consent — you can opt-out anytime).
Third‑Party Services
We may share information with service providers who perform services on our behalf, such as payment processors, delivery partners, analytics providers, crash-reporting services, and cloud hosting providers. These providers are contractually limited to use the information only to provide the services requested by us.
Examples include (subject to change):
- Payment processors (e.g., Stripe, PayPal, or local gateway).
- Analytics & crash reporting (e.g., Firebase, Google Analytics).
- Cloud hosting (e.g., Google Cloud Platform, AWS).
Data Retention
We retain your personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will delete or anonymize it.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. While we strive to protect your data, no system is completely secure — we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have rights regarding your personal information, such as:
- Access: Request a copy of the data we hold about you.
- Correction: Ask us to correct inaccurate information.
- Deletion: Request deletion of your personal data (subject to legal exceptions).
- Portability: Request a machine-readable copy of your data.
- Opt-out: Opt out of marketing communications and certain profiling.
To exercise these rights, contact us using the details below. We may ask for identity verification before acting on requests.
Do We Sell Your Personal Information?
No — we do not sell your personal information in exchange for money. We may share data with service providers as described above.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via the app or email, and update the "Effective date" above. Continued use after changes indicates acceptance of the updated policy.
Contact Us
If you have questions, requests, or concerns about this Privacy Policy, please contact us:
- Company: Uswah Grocery
- Email: privacy@uswahgrocery.com